FAQs

Membership

• What happens if we upgrade our plan?

  Some features and users limit increases as you move on to PRO or BUSINESS plans.

• Can I cancel my membership?

  No, you can not cancel your membership.

• Do I have to sign a long term contract?

  No. Instant Check-in is a pay-as-you-go service. There are no long term contracts or commitments on your part. You simply pay month-to-month.

Payments

• How do we pay for Instant Check-in Plans?

  We currently accept payments via Paypal using Visa and Mastercard.

• Are there any signup fees or hidden fees we should know about?

  Absolutely not. We don’t charge any signup fees or additional fees. The price you pay is simply the fixed monthly fee based on the plan you've chosen.

Features

• Is our data backed up in case of an emergency?

  Your data is safely backed up every week. We can perform a full restore in case of any emergency.

• Is Instant Check-in hosted securely? What about confidentiality of our data?

  Our servers are hosted professionally and your information is safe and secure with us. We use https SSL for data transfer between servers.

• Is Instant Check-in available in other languages besides English?

  No, not at this time, but we are planning to add some languages in the near future.

• I am an administrator, but I also need to submit/track my own time-off. Do I need a separate account to do so?

  No, administrators can submit their own time-off.

• Can we enforce all time-off requests to have a note/comment attached to it?

  No, the comment/note is optional when users submit time-off requests.

• What reports are available to me?

  There is currently three (3) reports in the system, which are as follow: Daily Reports, Weekly Reports and Monthly Reports.